FAQs

We strive to keep all of our customers happy. If you have an issue for any reason, please contact us at info@happylilone.com. We try our best to accommodate all orders, and we are dedicated to providing excellent customer service.

Where do your items ship from?

We ship from our headquarters in Boca Raton, FL within 24-72 hours, Monday through Friday. During holidays, restocks, and new launches, we can experience a small delay.

Do you offer free shipping?

Yes, we offer free shipping on all orders over $75 in the United States! 

Do you offer gift wrapping?

All orders over $75 will be packaged in our upgraded gift box, free of charge. Please indicate if you would like a gift card added.

Can an order be changed?

We are unable to change an order once it's been placed, as our inventory system pulls items per the order placed. If we're able to catch your order, we can offer to cancel it for you.

Can an order be canceled?

You're more than welcome to message us — however, due to the volume of orders we process on a daily basis, we cannot guarantee that we'll be able to catch your order to cancel it before it ships out.

Do you accept returns?

Happy Lil' One will gladly accept returns of product(s) purchased.

  • To qualify for a return, please visit our Returns Center
  • Products must be in their original and respective packaging. Refunds are processed in 10-15 business days after receiving the return.
  • Happy Lil' One is not responsible for any shipping fees, including return shipping fees. Happy Lil' One is not responsible for lost or untraceable return shipments. We recommend mailing your return using a carrier that offers tracking services.
  • Once the item(s) for return is received and reviewed, you will be emailed. We will issue you a refund for the amount of the total purchase in the original payment form.

Do you accept exchanges?

We currently do not accept exchanges, due to tracking issues. If you need a different size, color, etc, please return your original order for a refund and place a new order.

Which payment methods are accepted?

We accept PayPal, Google Pay and all major credit cards. All payments paid by e-Check through PayPal must cleared in order for your order to be fulfilled.

About Coupon Codes

All coupon codes must be rendered at checkout. One coupon code per transaction. You cannot stack multiple coupons or combine in a single transaction.

Care & Wash For Our Products

We suggest washing HLO apparel on cold/gentle cycle inside out. Lay flat to dry for optimal longevity or dry low and cool iron if needed.

Our fabric is known to be buttery soft and with softer the fabric, pilling may occur — however, laying flat to dry helps keep the fabric new. Most moms prefer to line dry for optimal texture, lasting color, and to last through the life span of the item.

Due to the delicate nature of our lush fabrics, please do NOT wash with other items with zippers, buttons, or hardware. Snagging may occur. Wash separate with other babies items.

Will the color fade?

No, our technique in producing vivid bright colors is a unique feature of Happy Lil' One products. The colors will not fade.

Why do my items fit differently?

In each production, we are constantly making small improvements from our customers' feedback. Measurements of our fabric may be 1-5cm in difference for seam allowance and the natural nature of the delicate fabric. Snaps, zippers, and small details are often improved to ensure the highest quality available in current production standards.

Pre-Sale Shipping Times

Items marked PRE-SALE will ship in the approximate timeframe given in the description of the item. These dates are not guaranteed and will not process in our normal 1-3 day processing window. Upgrading shipping on a Pre-Sale item also does not constitute for a faster processing time. Your items will ship with the selected shipping method at checkout once the Pre-Sale item has been processed within the given dates.

 

Have a suggestion? Please email us: info@happylilone.com